Common questions
These are the questions we are asked most often before a project begins.
If yours is not answered here, get in touch and ask it.
How does payment work?
You pay half when we start and half when the site goes live. That is the whole price. The three prices, and what each includes, are on the pricing page.
The price and what it includes are agreed in writing before anything starts.
Are there any monthly fees?
No. We put your site on a free hosting plan in your name. Hosting is the service that keeps your site online. Once it is paid for, there is nothing more to pay us.
The one running cost is your domain name, the address of your site, which you renew yourself with the company you bought it from.
What if I need changes later?
Ask us. We tell you the price before we do anything, and you decide. A new page is £50.
Who owns the website once it is finished?
You do. The full list is on how we work, under the heading What you leave with. Everything on it is yours to keep.
Is SEO included?
Every build includes the foundations: sensible structure and headings, page titles and descriptions, fast loading and working links. That is the groundwork that lets search engines read the site properly. Anything more is separate work, and we tell you the price before anything is committed to.
How much of my time will it take?
You answer the two questions that start every project, we have one proper conversation, and then you react to real pages along the way. Reacting takes minutes. Nobody asks you to write a brief or describe a design, and you never have to become your own strategist or creative director.
What if I see the design and do not like it?
You see directions before anything is built and tell us which feels right, so most of the time it is caught there. If a built page still feels wrong, we go back to the directions rather than polish the page. Revisions are not charged for while we build.
What happens before the site goes live?
We check every page at phone and desktop sizes, test the forms, and make sure the links and redirects behave. We wire in Google Analytics and check the site’s speed before anything goes live.
How long does a website take?
A typical project takes about four weeks. Scope varies, so we give you the honest picture of how long yours will take before you commit.
What if you are ill or away partway through?
Holidays are booked in before a project starts, so they never land inside your four weeks. Illness is the one thing we cannot plan for: the project pauses, you hear the same day, and the dates move with it.